Frequently Asked Questions

The Rosebery Vet team answers all your most commonly asked questions about us and our services. If you have a question that we haven’t covered here, you can contact the friendly Rosebery Veterinary Hospital staff on  0475 218094. We’re always happy to help.

Appointments & Scheduling

What hours are you open?

We are open from Monday to Friday from 7:30am to 8pm and on weekends and public holidays from 9:00am to 6pm. The only days we are ever closed are Christmas day and New Year’s day.

Is it necessary to book an appointment?

Yes, in general we recommend that you make an appointment. Walk-in consultations will be accommodated wherever possible , however people with appointments will take priority.

We recommend that NEW CLIENTS arrive 5-10 minutes before their scheduled appointment, to allow time to process the NEW CLIENT and NEW PATIENT REGISTRATION FORMS. 

EMERGENCY cases are welcome and will be seen as soon as possible where no appointment has been made.

What is your Policy regarding appointment changes or cancellation?

We ask that you contact us if you know you cannot make an appointment or if you are running late.

Can I pick my pet on the same day they have a dental or surgery procedure?

When you drop your pet off for a procedure, our staff will check your best contact number for the day,  and give you an estimated time for discharge.  Once your pet’s procedure has been completed, one of our staff will contact you to set up a discharge appointment.

What should I do if my pet has an injury or gets sick when you are closed?

We recommend that you take your pet to: 

Sydney Veterinary Emergency Specialists

675 Botany Road, Rosebery

ph: 02 9197 5800

General Health & Services

How old should a pet be to get desexed?

The ideal age for desexing your pet is when they are 5 to 6 months old. Prior to your pet having the surgery, we will give them a general physical examination. This is to ensure that they are healthy enough to undergo the procedure. We recommend pre-anaesthetic blood screening for our patients prior to proceeding with anaesthesia and surgery.

What is the pre-anaesthetic blood testing and why is it done?

The pre-anaesthetic blood screening is done at our hospital to test your pets organ functions. It helps to detect any hidden disease that may not be apparent during a physical examination. The test is done to ensure your pet’s safety during surgery and anaesthesia and provide them with a successful outcome.

How long should I leave stitches in after my pet has had surgery?

Sutures should be left in for 10 – 14 days following their surgery, after which time they can be removed. During this recovery time your pets activity should be limited and they shouldn’t be bathed. At the time of your pet’s discharge, we will advise you on their specific care based on the surgical procedure they have undergone.

Do you provide boarding services for pets?

Yes, we offer quality boarding for cats and dogs with comfortable accommodation and a high standard of care. Our boarding services include feeding (including special dietary needs), administration of medications if required, and supervised exercise and socialising.

Do you offer a pet grooming service?

Our highly experienced groomer Tommy, offers a full range of services that includes a variety of clipping styles for dogs. These include trims and styling for specific breeds, scissor trims and short clips. All trimming services include shampooing and brushing to have your pet’s coat looking shiny and healthy.  Our grooming services also include nail clipping, ear cleaning and anal gland expression as required.

Our caring vet nurses can shampoo and clip pet cats. Cats will require sedation prior to treatment.

Do you have a puppy training program?

We have a wonderful partnership with Mark of K9 Councelling. Mark is an experienced and qualified dog trainer who runs an excellent puppy school. Puppy training with Mark will ensure your fur baby grows up a well mannered adult dog. If you need training for an older dog, ongoing training after puppy school or to address specific training issues, Mark can provide private training sessions.

Do you provide assistance with the paperwork for interstate and international pet travel?

If you are planning on moving your pet interstate or overseas, we can help with any health checks, blood tests and vaccinations that are required for your specific destination. Our staff are highly experienced at dealing with pet travel needs.

Payment And Accounts

Which methods of payment do you accept?

We accept Cash, debit cards, all major credit cards, Afterpay and ZipPay

Can I have an account with you?

We don’t provide accounts but we do offer Afterpay and ZipPay facilities to make payment easier.  We discuss the estimated cost of your pet’s treatment with you prior to their admission to our hospital.  A 50% deposit is required at the time of admission, with the balance to be settled when you collect your pet upon discharge.

Why can I get an estimate of cost but not a quote?

We can give quotes for many routine procedures for which we have set fees. These include desexing, dental scale and polishing, and many orthopaedic procedures (such as TPLO’s, TTA’s and Medial Luxating Patella’s surgery). For more complex medical and surgical cases, including major dental procedures, we give estimates as it isn’t always possible to provide exact costs. It can be difficult to know which treatments (including diagnostic tests)  and medications will be required, and how long your pet may need to be hospitalised. Our staff will discuss the likely costs of your pets stay,  and our vets will keep you regularly updated on your pets progress and expected costs for any procedures or hospital stays.  

Pet Treatments And Care

Why can’t I get a diagnosis or medication prescription from a vet or nurse over the phone?

It is unethical and illegal for us to give a diagnosis or prescribe medication over the phone. Symptoms described by a pet owner over the phone can relate to any number of possible conditions. Our veterinarians are unable to provide an accurate diagnosis or treatment plan without performing a physical examination of the patient. In some cases additional diagnostic tests such as blood testing and x-ray may be required to provide an accurate diagnosis and determine the best course of treatment. We can’t give prescriptions for medications over the phone as it is illegal for us to do so without a physical examination of the patient.

Why do I need to bring my pet into the hospital to get their prescription renewed?

It is a legal and moral requirement for us to be sure that the prescribed medication will continue to be beneficial to your pet. By physically examining your furry friend, we can discover how effective the medication has been, whether there have been any side effects and if the treatment should be continued. If renewing the prescription, we can also determine if the dosage needs to be adjusted to provide the maximum benefit to our patient.

What is the maximum length of time a medicine can be prescribed for?

Generally, veterinarians can prescribe medication for no more than 6 months, after which time a physical examination of the patient is required before the prescription can be renewed. This can vary, depending on the specific condition being treated and the medication that is prescribed. Our vets will discuss your pets treatment plan with you and will explain the duration of any prescription medications at that time .

About Pet Insurance

Can I use my pet insurance to make a claim at time of treatment?

Private pet health insurance companies require you to pay your veterinarian’s account prior to claiming your benefit from them. Currently, there isn’t a system available for veterinary health care that allows you to make a claim at the time of payment. We’re hoping there will be a system like HICAPS (for human medical insurance claims) introduced in the future.

What veterinary services does pet insurance cover?

Just like human private health insurance, this is dependent on the individual insurance company and their policies. Some insurers may offer policies that cover all treatments and others will offer cover that is limited to certain conditions. Additionally, any pre-existing conditions are not likely to be covered by pet insurance, and some policies may not cover breed specific conditions. We recommend doing the research to find a policy that is most suitable for your needs.

Do you offer assistance with making a pet insurance claim?

We are able to submit insurance claims on behalf of our clients with most insurance companies. We also facilitate GapOnly.